Use the list below to find answers to the most commonly asked questions. To view the answers,
simply click on the "+" next to the question.
FAQs by Category
Account Information
Q.
How do I log in after becoming a Member? 
Simply visit
http://www.e-Miles.com,
where you will be directed to a personalized Member page.
If you are not directed to your personalized Member page, please enter the
e-mail
address along with the password used to join the program in the Member Login
fields and click "Log In". You'll then be directed to the
e-Miles Member area.
All
e-mails sent from
e-Miles include
"e-Miles.com" in the "from"
e-mail address. All
e-mails will link back to
e-Miles.com. If you are not sure that you
are participating in an
e-Miles promotion, please contact Member Services via
e-mail at
info@e-Miles.com.
During enrollment you set your
e-mail frequency by telling us the
maximum number of
e-mails you wish to receive each week notifying you of earning
opportunities as well as your areas of interest. The number of opportunities to
earn miles is dependent on the areas of interest you have indicated. The more
information you provide
e-Miles, the more relevant your offers will be. To validate
or change your
e-mail frequency, click
E-mail Frequency and follow the step-by-step instructions provided.
If not logged in, log in at
Member Login,
If you, or your ISP, use spam filtering software,
e-mail from
e-Miles may be mistakenly identified as spam and not delivered to your inbox. To ensure
that
e-Miles e-mail isn't confused with spam, add the following
e-mail addresses to your
address book and list of Trusted Senders:
- info@e-Miles.com
- earn@earn-e-Miles.com
For your convenience, you can
click here
for instructions on adding
e-Miles to the Trusted Sender list of most
e-mail providers.
To change or update your contact information, including your name,
mailing address and/or phone number, click
Contact Information and follow the step-by-step instructions provided. If you are not logged in, log in at
Member Login, enter your
e-mail address and password, and then click the "Log In" button
to access your account.
To change or update your
e-mail address, click
Contact Information
and follow the step-by-step instructions provided. If not logged in, log in at
Member Login, enter your
e-mail address and password, and then click the "Log In" button to
access your account.
You may change your password at any time. To do this, click
Change Password and follow the
step-by-step instructions provided. If not logged in, log in at
Member Login using your
e-mail address and current password.
To change or update your Member profile, click
Profile and
follow the step-by-step instructions provided. If not logged in, log in at
Member
Login, enter your
e-mail address and password, and then click on the "Log In" button
to access your account.
Your online account statement includes a detailed list of the miles
that you've earned. To view, click
Account Statement. If not logged in, log in at
Member Login,
enter your
e-mail address and password, and then click on the "Log In" button to access your account.
Member accounts are often credited within 3 business days after responding to an offer; however,
it could take 7-10 business days for the activity to appear on your account statement. This is
because we are waiting to receive a report from the marketing partner. We recommend
that you check your account statement 10 business days after responding to an offer. If you still
don't see your credit, please contact our Member Services team via
e-mail at
info@e-Miles.com and request they research the credit. Be sure to provide them with the
specific offer you responded to.
To cancel your membership, click on
Cancel Membership.
Then complete and submit the online form. If not logged in, log in at
Member Login.
NOTE: Once you have cancelled your membership, any
e-Miles miles earned that have not
already been deposited to your preferred frequent flyer or sponsor account will be lost.
If you wish to reactivate your membership at a later date, you must contact our Member
Services team via
e-mail at
info@e-Miles.com.
If you wish to reactivate your membership, you must contact our Member Services
team via
e-mail at
info@e-Miles.com.
Program-Related Information
Q.
What is e-Miles?
e-Miles is an exclusive new online program that rewards you
for your time with airline miles or sponsor points. It's absolutely free. As a Member of e-Miles,
you can earn free miles in just minutes a day — simply by reading
and responding to marketing messages based on your preferences.
Q.
How will I receive e-Miles earning opportunities?
During enrollment you set your e-mail frequency by telling us the
maximum number of e-mails you wish to receive each week notifying you of earning
opportunities as well as your areas of interest. The number of opportunities to earn miles
is dependent on the areas of interest you have indicated. The more information you provide
e-Miles, the more relevant your offers will be.
Q.
How does e-Miles work?
-
Enroll as an e-Miles Member. You may accept an e-Miles enrollment invitation
or respond through an e-Miles Member
referral or visit the e-Miles.com website.
-
Complete enrollment Profile information. Your Profile will include
information about your preferences, interests and important life events,
as well as categories of marketing messages that interest you and how often
you wish to receive them. The more information you choose to share in your Profile,
the more relevant and exciting e-Miles will be to you!
-
Receive e-Miles earning opportunities. Once enrolled, you'll begin receiving
e-Miles earning opportunities through e-mail that will link you to the e-Miles
website.
-
View your e-Miles messages. View your graphic or video marketing messages and
answer a few questions.
-
Get your miles! At your request, miles can be deposited in 500 mile increments into your preferred frequent flyer or sponsor account.
Q.
How do I join e-Miles?
Joining
e-Miles is FREE. Complete the online
Enrollment Form and select which airline or sponsor you will be earning miles for.
You can earn e-Miles miles to be deposited into your frequent flyer or sponsor account with
Continental Airlines®, Delta Air Lines®, Frontier Airlines®, Northwest Airlines® or US Airways®.
Q.
Are miles earned from e-Miles the same as those in my frequent flyer or sponsor program account?
Miles deposited from e-Miles into your chosen frequent flyer or sponsor account are
subject to the rules of the Sponsor's program.
Q.
Who is eligible to join e-Miles?
e-Miles is open to anyone over the age of 18 who has an e-mail address and
resides in the United States, Puerto Rico, Guam or U.S. Virgin Islands. Each Member is
required to have his or her own e-mail address.
Q.
How much does it cost to participate in e-Miles?
There's absolutely no cost to join and participate in e-Miles.
In fact, we reward you for your time when you respond to our e-mail.
Q.
Do I have to fly or buy anything to earn e-Miles miles?
No. The miles earned from e-Miles are reward miles for your time.
They're FREE!
Q.
How do I earn e-Miles miles?
You can earn e-Miles miles by viewing marketing messages and answering a few questions.
Q.
How do I deposit my e-Miles miles?
e-Miles miles will be deposited into your preferred frequent flyer or sponsor account in 500 mile increments.
You will need to request these mileage deposits; they are not automatic. The deposits can be selected in 500 mile increments
from the e-Miles Deposits page.
Q.
How soon can I start using my e-Miles miles?
At your request, e-Miles miles are deposited into your preferred frequent flyer or sponsor account
in 500 miles increments. To request deposits, you must be signed into your e-Miles account and go to the e-Miles Deposit page.
Q.
How long does it take for miles to be deposited into my e-Miles account after I respond to an ad?
Member accounts are often credited within 3 business days of responding to an offer; however, it could take 7-10 business days for the
activity to appear on your account statement. This is because we are waiting to receive a
report from the marketing partner. We recommend that you check your account statement 10
business days after responding to an offer. If you still don't see your credit, please contact our
Member Services team via
e-mail at
info@e-Miles.com and
request they research the credit. Be sure to provide them with the specific offer you responded to.
The miles you earn with
e-Miles are deposited in your preferred
frequent flyer or sponsor account in 500 mile increments as requested by the member. Each Sponsor
requests you allow 8-10 weeks after you request your deposit for miles
to post to your frequent flyer or sponsor account. If they haven't been credited by that time, please
contact your frequent flyer or sponsor program's customer service number, or
e-mail e-Miles Member
Services at
info@e-Miles.com.
If you wish to change your preference to another
e-Miles sponsor,
you may do so for one of the following reasons, subject to the
e-Miles Member
Agreement, by contacting our Member Services team via
e-mail at
info@e-Miles.com. However, any
e-Miles miles earned that have not already been deposited to your
preferred frequent flyer or sponsor account will be lost.
-
You move fifty (50) miles or more from your current address.
-
There is a significant reduction or elimination in service to your city with your selected sponsor.
-
Your selected sponsor is no longer an e-Miles participating sponsor.
-
Other conditions could apply on a case-by-case basis, subject to e-Miles Member Agreement.
Members can cancel their e-Miles membership at any time. To re-enroll,
you will need to visit e-Miles.com and complete the member enrollment
process.
NOTE: Once you have cancelled your membership, any e-Miles miles earned that have not
already been deposited to your preferred frequent flyer or sponsor account will be lost.
Q.
Where can I find information about e-Miles' Privacy Policy or Member Agreement?
Q.
Will e-Miles sell my e-mail address?
Absolutely not. e-Miles is firmly committed to protecting your
privacy. We promise that we will never willfully sell, trade, rent, disclose, or make
available your identity, e-mail address, phone number, or home address to any outside
third party without receiving your authorization to do so, or unless we believe in good
faith that such action is reasonably necessary: to comply with the law or any legal
process; to investigate, prevent, or take action regarding illegal activities or
suspected fraud; to establish, protect and/or defend our rights and property; or to
protect against violations, misuse or unauthorized use of the e-Miles Service.
Technical Questions
Q.
Is e-Miles enrollment secure?
To ensure that your information remains confidential during the e-Miles enrollment
process, your information is sent to us in a "secure session". This means your
information is scrambled in such a way that it cannot be read by anyone other than
you and e-Miles. The encryption of your information is accomplished by using the
Secure Sockets Layer (SSL) protocol. SSL protects your information in conjunction with
a browser (such as Microsoft Internet Explorer(R)) that supports 128-bit encryption.
The browser actually does all the encryption while SSL assists behind the scenes.
To verify your "secure session" is working, look for the key or the lock
(in the locked position) to appear on your browser window.
Q.
What are cookies?
A cookie is simply a small text file containing information
about the user that is placed by a website on the user's hard drive. Cookies can
make your Internet experience more useful by storing information about your
preferences and choices for a particular site. This enables a website to customize
delivery of content.
Q.
Can I use your site with cookies disabled?
Unfortunately not. To log in as an
e-Miles Member, the cookies feature must be enabled on your browser.
To access data securely and to fully participate in the
e-Miles program, please be sure that
both the session and permanent "cookies" are enabled. Instructions are available online for
enabling cookies on your particular browser. To view,
click
Enable Cookies.
Each browser should permit you to enable or disable cookies. The type and version
of browser you are using will determine the instructions required. Instructions
are available online for enabling cookies on your particular browser. To view,
click
Enable Cookies.
log in?
When logging in as a Member, please ensure that you are using the correct
e-mail
address and password. If you have misplaced your password, or you need a new password,
please
click here.
If, after receiving your new password, you are still unable to log in, you may need to
clear your cache and delete temporary files. Another possibility is that you may be
running software that interferes with cookie usage. There are many filtering and
blocking software packages available and many of them also filter cookies. If you are
using this type of software then your computer may not receive or send cookies.
Lastly, your computer may be behind a firewall or proxy server that prevents cookie
transmission. This is most likely in a corporate environment. So, regardless of how
your browser is set, cookies won't be sent or received by your browser.
should I do?
When logging in as a Member, please ensure that you are using the correct
e-mail
address and password. If the password you are using does not work, you may request
a new one by
clicking here.
You may change your password at any time. To do this, click
Change Password and
follow the step-by-step instructions provided. If not logged in, log in at
Member Login using your
e-mail address and current password.
We have a rigorous and thorough testing process to ensure that you can access all
links and site pages. We apologize if you happen to receive such an error while using
our site. Please report it in as much detail as possible to Member Services via
e-mail
at
info@e-Miles.com.
The e-Miles website can be viewed using:
Internet Explorer 6 or higher
Firefox 2.0 or higher
Netscape 7.2 or higher
Mozilla 1.6 or higher
Opera 9.0 or higher
Safari 1.2+ or higher
Camino 1.0.2 or higher
AOL 8.0 or higher for Windows PCs only
Q.
Why am I having problems viewing the site through my AOL browser on a Macintosh?
The built-in AOL web browser sometimes has difficulties handling certain web pages,
particularly on a Macintosh. For Macintosh AOL users, you may use AOL to connect to
the Internet but once you are connected, minimize all AOL windows and launch another
one of our supported browsers such as Internet Explorer to browse the site. If you
are running on OS X 10.3 or higher, the Safari browser should be included with your
computer.
Q.
What is the Adobe Flash Player?
Adobe Flash Player is free software that allows you to view videos, animation and
interactive content. Most web browsers already have a Flash Player installed, but your
player may need to be upgraded from time to time as improvements are made or as websites
update their content.
To determine the current Flash Player version on your computer or download the latest
version, please visit the
Flash Player Download Center.
e-Miles uses the Adobe Flash Player to deliver a
Member experience enriched with videos, animation and interactive content.
Q.
What version of the Adobe Flash Player is required to view videos, animation and
interactive content from e-Miles?
Q.
Why can't I see the video when I open an e-Miles earning opportunity?
Most likely, Adobe Flash Player 8 (or higher) is not installed. To determine the current Flash Player
version on your computer or download the latest version, please visit the
Flash Player Download Center.
In order to fully view a video, the video file must first be downloaded to your media player before it can
be seen. Video files are typically very large; therefore if you have a dial-up connection, it can take up
to several minutes for the video to completely download before it will start playing on your computer
screen. If you are trying to view an e-Miles video using dial-up, please be patient as this entire
process can take up to 45 minutes depending on the connection speed and the video size.
